false [{"type":"Block","label":"start","items":[{"cardType":"question","cardLength":1,"type":"For","match":"rating","cases":{"Unsatisfied":[{"cardType":"question","cardLength":2,"type":"Say","value":"We're sorry to hear that you are unhappy with your membership! Could you please let us know why you are unsatisfied as a Heyday member so we can pass it along to the appropriate teams?"},{"type":"ReceiveText","param":"why_unsatisfied"}],"Very Unsatisfied":[{"cardType":"question","cardLength":2,"type":"Say","value":"We're sorry to hear that you are unhappy with your membership! Could you please let us know why you are unsatisfied as a Heyday member so we can pass it along to the appropriate teams?"},{"type":"ReceiveText","param":"why_unsatisfied"}]}},{"cardType":"contact_lookup","cardLength":2,"type":"Say","value":"Please enter the email address connected to your membership to proceed.","extraOption":"email"},{"type":"ReceiveText","param":"contact_lookup","extraOption":"email"},{"cardType":"list","cardLength":3,"type":"Say","value":"What adjustment would you like to make to your Heyday membership?"},{"type":"ReceiveOption","param":"membership_adjustment","options":[{"key":"Transfer Benefit to Gift Card","value":"Transfer Benefit to Gift Card","ogKey":"Transfer Benefit to Gift Card"},{"key":"Gift a Benefit to a Friend","value":"Gift a Benefit to a Friend","ogKey":"Gift a Benefit to a Friend"},{"key":"Extend your Benefit for an Extra 3 Months","value":"Extend your Benefit for an Extra 3 Months","ogKey":"Extend your Benefit for an Extra 3 Months"},{"key":"Other","value":"Other","ogKey":"Other"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"membership_adjustment","cases":{"Transfer Benefit to Gift Card":[{"type":"Jump","label":"transfer_benefit_to_gift_card"}],"Gift a Benefit to a Friend":[{"type":"Jump","label":"gift_benefit_to_a_friend"}],"Extend your Benefit for an Extra 3 Months":[{"type":"Jump","label":"benefit_extension"}]}},{"cardType":"list","cardLength":1,"type":"For","match":"membership_adjustment","cases":{"Other":[{"cardType":"list","cardLength":3,"type":"Say","value":"Please choose which adjustment you would like to make to your Heyday membership below:"},{"type":"ReceiveOption","param":"membership_adjustment_cont","options":[{"key":"Adjust Membership Frequency","value":"Adjust Membership Frequency"},{"key":"Pause Membership","value":"Pause Membership"},{"key":"Cancel Membership","value":"Cancel Membership"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"membership_adjustment_cont","cases":{"Adjust Membership Frequency":[{"type":"Jump","label":"adjust_membership_frequency"}],"Pause Membership":[{"type":"Jump","label":"pause_membership"}],"Cancel Membership":[{"type":"Jump","label":"cancel_membership"}]}}]}}]},{"type":"Block","label":"benefit_extension","items":[{"cardType":"message","cardLength":1,"type":"For","match":"membership_adjustment","cases":{"Extend your Benefit for an Extra 3 Months":[{"cardType":"message","cardLength":1,"type":"Say","value":"Got it! Our CX team will follow up shortly letting you know how many benefit(s) are currently in your account and their updated expiration date(s)!"}]}}]},{"type":"Block","label":"transfer_benefit_to_gift_card","items":[{"cardType":"message","cardLength":1,"type":"For","match":"membership_adjustment","cases":{"Transfer Benefit to Gift Card":[{"cardType":"message","cardLength":1,"type":"Say","value":"Got it! Our CX team will follow up shortly letting you know how many benefit(s) are currently in your account and available to transfer."}]}}]},{"type":"Block","label":"gift_benefit_to_a_friend","items":[{"cardType":"question","cardLength":1,"type":"For","match":"membership_adjustment","cases":{"Gift a Benefit to a Friend":[{"cardType":"question","cardLength":2,"type":"Say","value":"Please enter the benefit recipient's first and last name"},{"type":"ReceiveText","param":"recipient_name"}]}},{"cardType":"question","cardLength":1,"type":"For","match":"membership_adjustment","cases":{"Gift a Benefit to a Friend":[{"cardType":"question","cardLength":2,"type":"Say","value":"Please enter the benefit recipient's email address. The recipient will use this email address when booking to redeem:"},{"type":"ReceiveText","param":"recipient_email"}]}},{"cardType":"question","cardLength":1,"type":"For","match":"membership_adjustment","cases":{"Gift a Benefit to a Friend":[{"cardType":"question","cardLength":2,"type":"Say","value":"Please enter the benefit recipient's phone number. Our shop team will use this for any booking questions and confirmations:"},{"type":"ReceiveText","param":"recipient_phone"}]}}]},{"type":"Block","label":"pause_membership","items":[{"cardType":"list","cardLength":1,"type":"For","match":"membership_adjustment_cont","cases":{"Pause Membership":[{"cardType":"list","cardLength":3,"type":"Say","value":"Please choose one of the reasons for pausing your membership below:"},{"type":"ReceiveOption","param":"pause_reason","options":[{"key":"I'm traveling and cannot use my benefits","value":"I'm traveling and cannot use my benefits"},{"key":"Not using my membership enough","value":"Not using my membership enough"},{"key":"Negative experience or other","value":"Negative experience or other"},{"key":"Due to a lifestyle change I won't be using my membership for a bit","value":"Due to a lifestyle change I won't be using my membership for a bit"},{"key":"I want to catch up on expiring benefits","value":"I want to catch up on expiring benefits"},{"key":"I'm pausing and will most likely cancel","value":"I'm pausing and will most likely cancel"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"pause_reason","cases":[]}]}},{"cardType":"list","cardLength":1,"type":"For","match":"pause_reason","cases":{"Not using my membership enough":[{"cardType":"list","cardLength":3,"type":"Say","value":"We totally understand! Instead of cancelling your membership, would you like to adjust the frequency of your membership to something that works better for you (monthly, bi-monthly, or quarterly)?"},{"type":"ReceiveOption","param":"pause_to_frequency","options":[{"key":"Yes - I would love to explore the other frequency options that you have available","value":"Yes - I would love to explore the other frequency options that you have available"},{"key":"No thank you - I would still like to pause my membership","value":"No thank you - I would still like to pause my membership"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"pause_to_frequency","cases":{"Yes - I would love to explore the other frequency options that you have available":[{"type":"Jump","label":"adjust_membership_frequency"}]}}]}},{"cardType":"question","cardLength":1,"type":"For","match":"pause_reason","cases":{"Negative experience or other":[{"cardType":"question","cardLength":2,"type":"Say","value":"If you'd like to tell us more about your experience, please let us know more below:"},{"type":"ReceiveText","param":"pause_negative_experience"}]}},{"cardType":"list","cardLength":1,"type":"For","match":"membership_adjustment_cont","cases":{"Pause Membership":[{"cardType":"list","cardLength":3,"type":"Say","value":"Please choose the length of your membership pause (Note: our policy states that members can pause once per year for up to 3 months):"},{"type":"ReceiveOption","param":"pause_length","options":[{"key":"1 Month","value":"1 Month"},{"key":"2 Months","value":"2 Months"},{"key":"3 Months","value":"3 Months"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"pause_length","cases":[]}]}}]},{"type":"Block","label":"cancel_membership","items":[{"cardType":"list","cardLength":1,"type":"For","match":"membership_adjustment_cont","cases":{"Cancel Membership":[{"cardType":"list","cardLength":3,"type":"Say","value":"Please choose one of the reasons for cancelling your membership below:"},{"type":"ReceiveOption","param":"cancel_reason","options":[{"key":"I'm moving to a new city","value":"I'm moving to a new city"},{"key":"Membership price isn't in my budget","value":"Membership price isn't in my budget"},{"key":"Not using my membership enough","value":"Not using my membership enough"},{"key":"Negative experience or other","value":"Negative experience or other"},{"key":"Medical reasons (i.e. pregnancy)","value":"Medical reasons (i.e. pregnancy)"},{"key":"The enhancement pricing is too high","value":"The enhancement pricing is too high"},{"key":"My facial benefits expire too quickly","value":"My facial benefits expire too quickly"},{"key":"My schedule doesn't match with my favorite Skin Therapist","value":"My schedule doesn't match with my favorite Skin Therapist"},{"key":"I didn't want a membership in the first place","value":"I didn't want a membership in the first place"},{"key":"I don't feel special as a member (lack of loyalty rewards)","value":"I don't feel special as a member (lack of loyalty rewards)"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"cancel_reason","cases":[]}]}},{"cardType":"list","cardLength":1,"type":"For","match":"cancel_reason","cases":{"Not using my membership enough":[{"cardType":"list","cardLength":3,"type":"Say","value":"We totally understand! Instead of cancelling your membership, would you like to adjust the frequency of your membership to something that works better for you (monthly, bi-monthly, quarterly)?"},{"type":"ReceiveOption","param":"cancel_to_frequency","options":[{"key":"Yes - I would love to explore the other frequency options that you have available","value":"Yes - I would love to explore the other frequency options that you have available"},{"key":"No thank you - I would still like to cancel my membership","value":"No thank you - I would still like to cancel my membership"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"cancel_to_frequency","cases":{"Yes - I would love to explore the other frequency options that you have available":[{"type":"Jump","label":"adjust_membership_frequency"}],"No thank you - I would still like to cancel my membership":[{"type":"Jump","label":"finish"}]}}]}},{"cardType":"question","cardLength":1,"type":"For","match":"cancel_reason","cases":{"Negative experience or other":[{"cardType":"question","cardLength":2,"type":"Say","value":"If you'd like to tell us more about your experience, please let us know more below:"},{"type":"ReceiveText","param":"cancel_negative_experience"}]}}]},{"type":"Block","label":"adjust_membership_frequency","items":[{"cardType":"list","cardLength":1,"type":"For","match":"membership_adjustment_cont","cases":{"Adjust Membership Frequency":[{"cardType":"list","cardLength":3,"type":"Say","value":"Great - we're happy to help you make the switch! Which frequency option would you like to adjust to? Please choose below:"},{"type":"ReceiveOption","param":"adjust_frequency","options":[{"key":"Monthly: $104\/$114 ($31 off) every month, with 15% off products in-shop or online and 50% off enhancements","value":"Monthly: $104\/$114 ($31 off) every month, with 15% off products in-shop or online and 50% off enhancements"},{"key":"Bi-Monthly: $110\/$125 ($20 off) every 2 months, with 10% off products and 30% off enhancements (annual savings of ~$200+)","value":"Bi-Monthly: $110\/$125 ($20 off) every 2 months, with 10% off products and 30% off enhancements (annual savings of ~$200+)"},{"key":"Quarterly: $230\/$260 for 2 facials billed every 6 months ($115\/$130 per facial benefit), with 5% off products in-shop or online and 25% off enhancements","value":"Quarterly: $230\/$260 for 2 facials billed every 6 months ($115\/$130 per facial benefit), with 5% off products in-shop or online and 25% off enhancements"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"adjust_frequency","cases":[]}]}},{"cardType":"list","cardLength":1,"type":"For","match":"pause_to_frequency","cases":{"Yes - I would love to explore the other frequency options that you have available":[{"cardType":"list","cardLength":3,"type":"Say","value":"Great - we're happy to help you make the switch! Which frequency option would you like to adjust to? Please choose below:"},{"type":"ReceiveOption","param":"pause_frequency_winback","options":[{"key":"Monthly: $104\/$114 ($31 off) every month, with 15% off products in-shop or online and 50% off enhancements","value":"Monthly: $104\/$114 ($31 off) every month, with 15% off products in-shop or online and 50% off enhancements"},{"key":"Bi-Monthly: $110\/$125 ($20 off) every 2 months, with 10% off products and 30% off enhancements (annual savings of ~$200+)","value":"Bi-Monthly: $110\/$125 ($20 off) every 2 months, with 10% off products and 30% off enhancements (annual savings of ~$200+)"},{"key":"Quarterly: $230\/$260 for 2 facials billed every 6 months ($115\/$130 per facial benefit), with 5% off products in-shop or online and 25% off enhancements","value":"Quarterly: $230\/$260 for 2 facials billed every 6 months ($115\/$130 per facial benefit), with 5% off products in-shop or online and 25% off enhancements"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"pause_frequency_winback","cases":[]}]}},{"cardType":"list","cardLength":1,"type":"For","match":"cancel_to_frequency","cases":{"Yes - I would love to explore the other frequency options that you have available":[{"cardType":"list","cardLength":3,"type":"Say","value":"Great - we're happy to help you make the switch! Which frequency option would you like to adjust to? Please choose below:"},{"type":"ReceiveOption","param":"cancel_frequency_winback","options":[{"key":"Monthly: $104\/$114 ($31 off) every month, with 15% off products in-shop or online and 50% off enhancements","value":"Monthly: $104\/$114 ($31 off) every month, with 15% off products in-shop or online and 50% off enhancements"},{"key":"Bi-Monthly: $110\/$125 ($20 off) every 2 months, with 10% off products and 30% off enhancements (annual savings of ~$200+)","value":"Bi-Monthly: $110\/$125 ($20 off) every 2 months, with 10% off products and 30% off enhancements (annual savings of ~$200+)"},{"key":"Quarterly: $230\/$260 for 2 facials billed every 6 months ($115\/$130 per facial benefit), with 5% off products in-shop or online and 25% off enhancements","value":"Quarterly: $230\/$260 for 2 facials billed every 6 months ($115\/$130 per facial benefit), with 5% off products in-shop or online and 25% off enhancements"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"cancel_frequency_winback","cases":[]}]}}]},{"type":"Block","label":"finish","items":[{"cardType":"list","cardLength":3,"type":"Say","value":"Are you filling this form out in a shop?"},{"type":"ReceiveOption","param":"filled_out_in_shop","options":[{"key":"Yes","value":"Yes","ogKey":"Yes"},{"key":"No","value":"No","ogKey":"No"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"filled_out_in_shop","cases":[]},{"cardType":"question","cardLength":1,"type":"For","match":"filled_out_in_shop","cases":{"Yes":[{"cardType":"question","cardLength":2,"type":"Say","value":"Great! Please have the Host assisting with your request enter their name below:"},{"type":"ReceiveText","param":"host_lookup"}]}},{"cardType":"message","cardLength":1,"type":"Say","value":"Thank you for submitting! Our CX team will follow up via email in the next 1-2 business days confirming your adjustment. Stay glowing!"}]}] [{"key":5,"value":"Very Satisfied"},{"key":4,"value":"Satisfied"},{"key":3,"value":"Neutral"},{"key":2,"value":"Unsatisfied"},{"key":1,"value":"Very Unsatisfied"}] {"referrerUrl":"https:\/\/asknicely.com\/customer-referral\/?company=Heyday&utm_source=survey&utm_content=heyday&version=cxui","nobranding":false,"slug":"wjxx6lrftv8r","logo":"\/client\/heyday\/recommend\/logo_default.png","avatar":"\/client\/heyday\/avatar\/avatar_1596916179.8536.png","answer":2,"rating":"none","inapp":false,"name":"","firstname":"","isFiveScore":true,"questionType":"csat","template":"16","version":29,"reviewlink":"https:\/\/heyday.asknice.ly\/review\/wjxx6lrftv8r","disableConfetti":false,"labelLeft":"1 - Terrible","labelRight":"5 - Amazing","has_christmas":"0","conversationSlug":"2yn05wk9lll4"} "6Lcj_LAaAAAAANe-IOBMq-mpjtpwJB2Fbqbcnqaz" true false {"timeout":120,"autoRefresh":false,"slug":"wc7hg6thr0ts"} false